CUSTTAD CENTRAL

Of all the various presentations we gave none were more important than those we prepared for Head Teachers who were considering setting up a CUSTTAD  facility in their own school.

The following is the text from one of those presentations. 

The name of this particular dish is CUSTTAD. It has been tried and tested over a period of twenty five years and has been enjoyed by most of the children who have tasted it – although I know of two who did not like it at all.  We have worked hard to source and combine the best ingredients and we recommend that you adhere closely to the recipe. We have had experience of people who, with scant knowledge of what are the essential requirements have introduced several of their own - with unpalatable consequences.  

If made well Custtad is intended to be of some benefit to everyone in a mainstream primary school. 

•  The unequivocal top down support of those with overall responsibility for the Special Needs provision within an Education Authority 
• An enthusiastic and committed Head Teacher who has a genuine appreciation of the potential benefits of having a Custtad facility in their school. 
• A fully trained Custtad worker - also committed to the approach but with an additional understanding, having completed the training program. 
• A room of approximately 3 metres by 4 metres, painted Potter’s Pink and fully resourced with the materials necessary for the effective use of the approach. 
• A staff group, including office staff and classroom assistants, with enough knowledge of the approach to be fully supportive of its aims and ideally with a genuine conviction that it will make an effective contribution to the school. 

• Identify which children will most benefit from spending some time in a Custtad facility.  
• The Head Teacher acts as the Main Referrer (the person who will make the final decision about which child to invite).  But it is expected that he/she will confer closely with the CUSTTAD worker before deciding.   
• Potential referrals can come from anyone who knows the child e.g. a parent/carer, a class teacher or a school assistant concerned about a child's behaviour. An offer/invite to a child to use the room might also stem from knowing that there has been a significantly upsetting experience in their life e.g. the death of a family member.   

• The parents/carers will be contacted to suggest that their child might benefit from using the facility and to obtain their agreement.   
• If the parents/carers are uncertain about giving their agreement it might be suggested that they have a look at the facility. If still no agreement is reached, the possible use of CUSTTAD would be abandoned. The parents/carers’ refusal would be factored into the appraisal of the child’s difficulties and an alternative approach would be sought.   
• If agreement is reached, arrangements would be made to inform the child about the facility. The setting for this and who would be present would be carefully considered. The Head Teacher and/or the CUSTTAD worker are likely to be there: the parents/carers may or may not be. The setting and circumstances in which the child receives the invitation are a crucial component in the effective use of the approach.   
• If the child accepts the invitation it is important to let them know when their first session might take place. For some children the best option would be an immediate visit. With others a period of waiting might be acceptable but it should not be too long.   
• If the child is uncertain DO NOT FORCE THE ISSUE but if appropriate (e.g the Custtad facility is in the school and no travel is involved) suggest that they might like to have a look at the room.   
• Even if the child agrees only to have a look but does not wish to make use of the room, this is a step in the desired direction. The child now knows about the room, the control is with them and they may choose to use it on some future occasion. As with a categorical refusal (see the next step) be sure to explain to the child how they might bring that about.  
•  If the child categorically refuses the invitation, DO NOT FORCE THE ISSUE. But as previously indicated do make clear how a visit to the facility might be arranged further down the line.   

• Make the necessary arrangements for the sessions to take place.   
• We advise beginning with an initial batch of three sessions. Depending on the child’s response and on any issues raised, three sessions may not be needed. Alternatively another batch of three might be indicated.   
• Detailed instructions on what happens in the CUSTTAD room are provided during the training program and are not being covered here    
• As regards any feedback or information from the sessions which requires to be shared or acted upon; this would go directly to the Head Teacher in their role as the MAIN RECEIVER. It is the Head Teacher who would be responsible for bringing any concerns to the attention of other members of staff, to parents/carers and/or other agencies. There might be situations in which the child's concerns relate to their experience in class and the Head Teacher would be best placed to deal with this.   
• A CUSTTAD worker would, on no account, be sharing any information arising from a session with anyone other than the Head Teacher.  
• A CUSTTAD worker would not be discussing anything arising from a session without having the child's agreement on this - note the use of the word agreement and NOT permission. However, through the script we use, the child is made aware at the first session (and it can, if necessary, be reaffirmed at a subsequent one) that in certain circumstances i.e. if the worker feels that the child or anyone they know is NOT SAFE, it is the worker’s responsibility to let others know. The script also declares that even in those circumstances the worker would be trying very hard to come to an agreement with the child before taking any action.    
• At all times a CUSTTAD worker would be aiming to involve the child in devising and deciding on what strategies might be adopted to address any concerns they have.   
• The thrust of this approach is towards the prompt sharing of information so that anything requiring attention can be addressed as soon as possible. As indicated earlier however the first port of call would be the MAIN REFERRER/RECEIVER. This is different from some approaches where the person meeting with a child (i.e. usually someone from another agency) may not for various reasons, professional and otherwise, be sharing information relative to a child’s behaviour. 

• Not everyone selected to take part in the training takes to this approach or gets to be comfortable using it. Sometimes the training is abandoned by the Trainee or on the advice of the Trainers. This is not a reflection on a Trainee’s abilities which in other areas of their work with children may be excellent. CUSTTAD is just not everybody's cup of tea.   
• The person who takes on the work with the child should NOT be working with the parents/carers. However good a parent/carer might be, a child sometimes feels unable or unwilling to share their concerns with them. In these circumstances it can be helpful to the child if there is no confusion in their mind about the CUSTTAD worker being there for them. We give the example of a child observing the CUSTTAD worker talking with a parent in the school or the playground and how that might be interpreted by the child.   
• When a child arrives at the door of the room either to have a look at what’s inside or having decided to try it out, they should see before them a well ordered and well resourced environment. The words we use when presenting the room to children are that it has been specially set up for them - and this is what they should sense about it - even if they don't fancy using what they see   
• During training the CUSTTAD worker is required to work on a Plan of Action in consultation with those members of staff responsible for the overall organization and management of the School. Included would be the procedures for the presentation of CUSTTAD to parents, children and colleagues, the arrangements for the management of the facility within the school and the protocols required for negotiating with external agencies. How these are decided upon will reflect a particular school’s organization but it has to be within certain criteria.

• A child NEVER EVER goes to the room as a bribe, an enticement, a reward or when they are actively upset- either sadly or more on the wild side.  
• Children should feel as comfortable about accepting an invitation to use a CUSTTAD facility as they would be about declining it.  
• We use the word unsettled when referring to children who might find the CUSTTAD room useful but this definition is intended to encompass those who are causing concern in a quiet way as well as those whose upset is manifested in more obstreperous behaviour  
• When a Head Teacher is selecting possible trainees we advise that two of the most valuable attributes are  being practical about the lay out and ordering of the materials and the cleaning of surfaces - and having what we describe as a backwall. That is someone who conveys to a child that they mean what they say and that they are capable of firmly following up on that   

• Once a facility has been established in a school the Head Teacher and the staff will gradually get to know those children who will benefit most from it – and it isn’t always the most obvious candidates.  
• As for the signs that it is of benefit: these would be the usual ones of children being more settled in class, getting along better with their class mates, not being so challenging to teachers, being less disruptive in the playground, being able to concentrate better on their work, and being more settled at home.  
• More generally, amongst the staff, there would hopefully be an increased understanding of the children’s concerns and what may have been fuelling their unsettled behaviour.  
• And for all the children, again hopefully, there would be a sense that they belonged in a community where being unsettled did not lead to exclusion but to the satisfactory resolution of their concerns and the chance to get back on the right road again.